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Email sender selection

Feature Suggestions

Currently, site managers can only configure a single sender for automated emails, even if they have multiple email accounts, such as billing, support, or customer care.

The suggestion is to enhance the Email Editor by allowing site managers to select the email sender for each message.

This way, billing reminder emails can be sent from billing@customer-site.com, while support-related emails can come from support@customer-site.com, and so on.

These accounts should use the same authentication (username and password) as configured in the email sending settings.

Posted by Emerson Travaglini ·
Status: Rejected1 comment

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Comments1

  • Fernando Nascimento

    Team•

    Feb 17, 2025

    Thank you for the suggestion @Emerson Travaglini. One observation:

    These accounts should follow the same user/password information requested on the email sending configurations.

    Did you mean that there would be only one email account configured in the sitemgr for SMTP sending, while only the sender address would change?

    If so, this approach is not viable, as email clients automatically flag emails as spam when they are sent via SMTP with one sender but have a different sender defined in the email header.

    Considering the need, the possible options would be:

    1. A specific SMTP configuration for each email notification – This would likely be unfeasible, as customers could easily get lost in the setup, and it would add unnecessary complexity to the interface.

    2. Adding a "Reply-To" field to email notifications – This field can be included in the email header without issues. When used, in a scenario where an email is sent from noreply@domain.com and the "Reply-To" field is set to sales@domain.com, any replies from recipients would go to sales@domain.com instead.

    Would this solution meet your needs?